"Service Error" or "Processing Error" message on My5

Some users may see a "Service Error" or "Processing Error" message on screen when they attempt to load the My5 website, mobile app or Samsung app. When it occurs the error message prevents My5 from fully loading, and users are unable to watch episodes.

Our support team are working to resolve the issue as quickly as possible.

In the meantime, if you experience this problem please close your browser window, or close the application, then try to reload it.

We apologise for this problem, and we appreciate your patience.

Channel 5 - Digital Media Group