JW-1010

If you are experiencing the JW-1010 error, please ensure you meet our minimum requirements.

Windows 7 & Internet Explorer

From July 10th we no longer support episode playback on both the My5.tv and Milkshake.tv website using Internet Explorer on Windows 7 PCs. 

If you attempt to play episodes you will be presented with the error JW-1010. 

We apologise for the inconvenience. If you are a Windows 7 user, please use Chrome or Firefox browsers to view your favourite programmes on the Milkshake website.

Firefox, Chrome & Edge

If you receive this same error when using Firefox, Chrome or Edge browser, it's possible you have content protection disabled. To enable this feature, please following the instructions below.

Chrome

Menu > Settings > Advanced > Content Settings > Protected Content. 

Ensure that the following option is enabled: 'Allow sites to play protected content (recommended)'. 

Firefox 

Menu > Options > Content > DRM Content.

Ensure that the following option is enabled: 'Play DRM Content'. 

Edge

Menu > Settings > View Advanced Settings

Ensure that the following option is enabled: 'Let sites save protected media licenses on my device'.