We're aware of some viewers who are experiencing the following error message when playing back content on My5.tv:
Error loading media: Decryption key error was encountered
This is caused by using Safari browser on versions of OS X previous to 10.11.
We no longer support Safari on these versions of OS X as outlined here.
Please accept our apologies for the inconvenience. You can still continue to play our content using a recent version of Chrome or Firefox.