We're aware of an issue affecting some users, which causes the error message JW-2011 to display at the start of an episode or after the advert break has complete. This issue primarily affects users who are utilising Chrome browser. 

We apologise for the inconvenience as we work with our developers to resolve the problem as soon as possible.

If you are experiencing this error and are a Mac user running OS X 10.11 or above, we recommend switching to Safari browser to work-around this problem.