We're aware that some users are experiencing problems playing back content on the My5 website, being presented with error CA-4003.

There are several possible causes for this error message, please attempt the steps below to resolve the issue. 

1) Please ensure the time on your computer is accurate and in sync with

2) Please close your browser window fully and try again

3) Please visit the following link:
You should see a random string of characters across the page. Please close this window and return to and try again.

 4) If you have multiple devices seeing the same error, please attempt to reboot your router and try again.