LG TV - Problems launching Demand 5 app

We're aware of a problem which can occur for LG TV users of the Demand 5 app.

When the app is launched, a spinning wheel will appear but the app will not successfully load. It's possible you will also be presented with Error Code 413.

We are working to resolve this issue. To workaround the problem in the short term there are 2 possible solutions:

  • Remove and reinstall the Demand 5 app
  • Complete a full factory reset of the TV (please be aware, this will wipe all personalised user data