To ensure the 5 app continues to perform as best as possible across all devices, sometimes we need to close down access to earlier models running older versions of manufacturers operating systems.
The 5 app has been closed on Samsung TV's from 2015 and earlier. This is because the technology used to provide the features and functionality in the app does not work properly on those older versions of the operating system.
5 will continue to be supported on the newer TV models from 2016 and above.
Related information:
- For other ways to continue watching your favourite 5 shows please see How can I access 5?
- To find out what model year your Samsung TV is - What Model Year is your Samsung TV?
- To check what software version your Samsung TV is using - www.samsung.com/uk/support/