Why can't I hear any sound?

NOTE: If you're using an iPhone or iPad, please read this article: Why can't I hear any sound on my iPhone/iPad?

If you cannot hear the audio while watching a show, follow these instructions to check your settings.

Checking your device volume

Your device may have more than one volume control. It may also have a separate mute button.

To troubleshoot:

  • Check the volume level on your device using the hardware buttons
  • Check the volume in the operating system if this is separate
  • Ensure that mute switches are in the 'off' position
  • Disconnect headphones and any cable attached to optical or digital output sockets. Please note: if any headphones or cables are connected, the internal speakers may be automatically muted
  • If you cannot hear sound on your desktop computer, try playing a CD or an mp3 file

Changing the volume in the video player

The Demand 5 video player has its own volume control. To use it: 

  1. Locate the speaker icon at the bottom of the video player
  2. Hover your mouse over the speaker icon
  3. Click and drag to move the volume control up and down

 If you still cannot hear any sound, please contact your device manufacturer.