I've forgotten my PIN. How do I retrieve it?

If you have set a PIN, you will need to enter it to view G-rated content. Please note: each device you use can have a different PIN.

If you forget your PIN:

  1. Click the padlock icon in the bottom right of the player:



  2. Click the "retrieve your PIN via email" link:



  3. On the next screen, click the Confirm button:



  4. When you see the "Your PIN has been sent to your email address" message, check your inbox for an email with the subject "Your PIN reminder". The email will be sent to the email address you used when you set up your PIN. If you can't find the email after 30 minutes, check in your Junk/Trash email folder.



  5. If you're unable to retrieve your PIN following these instructions, please refer to this article to remove the current PIN and set a new one: I've forgotten my PIN. How do I reset it?