On my iOS device, why do I have to watch ads more than once?

This happens if you are watching video on Demand 5 when one of the following occurs:

  • An alert appears on screen
  • You receive a call
  • The phone automatically locks itself

The issue only occurs on iOS devices.

Our technical team is aware of the issue and is working on a solution.

Until we resolve this issue, please drag the playhead on the timeline to the correct position, then tap Play to continue watching the video.