Why might the Demand 5 app be taking a long time to load?

When the Demand 5 app is installed and opened for the first time, a spinning icon may appear for several minutes while content is being downloaded.

This is a normal part of the setup process on the Demand 5 iOS, Windows, Android, console and set-top box apps. Please wait a few minutes until the download is complete.

If you experience slow loading at other times, it is more likely to be caused by a problem with your internet connection. For more information, see the following topic: Video playback is jerky, stuttering or freezes completely. What’s wrong?