This error appears with the following message:
'Sorry, you need to upgrade to a newer version of Demand 5. Within the YouView settings go to Device Management >> Update On Demand Players.'
This error is often caused by a connection problem, or a problem with your device.
Please follow the troubleshooting steps in the Video playback checklist and try again.
If you still have a problem, please contact us. You will find contact information in the Contact details article.