How do I recover my parental controls PIN in the Windows 8 app?

When you open a G-rated show in the Windows 8 app, a padlock appears in the bottom right-hand corner of the video player. You will need to enter your PIN to watch the show.

If you have forgotten your PIN: 

  1. Click the play button on the video
  2. In the Parental Control form, click the Forgotten your PIN? link

Your PIN will be sent to via e-mail to your registered e-mail address.