Known errors on Demand 5

In the table below, we have listed some of the known errors that may appear on your TV, set-top box or games console.

If you see any of these errors, please follow the troubleshooting steps in the Video playback checklist and try again.

If you still have a problem, please contact us. You will find contact information in the Contact details article.

Known errors

Message Title

Message Body


There was an error connecting to the server.


An error has occurred and the application will now shut down.


The programme you are trying to watch isn't currently available. Please try again later.


An error has occurred to the programme you are watching. Please try again later.


Sorry, the content you have selected is not available. Please click OK to return to YouView.