If you believe you have found a bug in My5:

• Reboot your device and try again
• Go to the App Store on your device and check for app updates
• Run through our Video playback checklist in full

If you continue to experience the same problem, get in touch using the information in our Contact details article. Include the following information:

• Your device make and model
• The operating system on the device and the exact version
• The version number of the My5 app you are using
• Steps to replicate the problem
• Screenshots to demonstrate the problem, if you have them

Our technical team will investigate your report.