MPE-1003

We’re aware that some users have been experiencing an MPE-1003 error when playing back episodes on their YouView enabled device. 

We’re currently investigating the cause of the issue. If you are experiencing this problem, please contact us with the following information so we can investigate this further.

 1. Your TV or Set-Top-Box make and model and My5 App Version (These can be found within the app by selecting the cog in the top right corner, and select ‘About’. The version number begins with www)

2. If this error occurs persistently for one episode, all episodes or intermittently.

3. The firmware version your device is currently running.

We apologise for the inconvenience whilst we work to resolve this issue. 

- The C5 Team