Why can't I play episodes on Demand 5 on my TV?

We’re aware that some users are unable to watch episodes in the Demand 5 app on their Smart TV or set-top box. Some of the ads may play successfully, however playback fails before the episode starts, and users will see a continuous spinner on a black screen.

Our technical support teams are working to fix the problem as quickly as possible.

In the meantime, please accept our apologies, and if you experience this problem we recommend the following:

  1. Please try again. The issue is intermittent, so if you try again playback may be successful.
  2. Please unplug your device from the mains electricity, then reconnect it. This should trigger your device to reload settings. Then try to play an episode again.
  3. Try watching the episode on our My5 website or mobile app. See this article for details: How can I watch My5?