Playback error CA-4003 on Android TV

This issues is now resolved and the My5 app for Android TV is restored to service.

If you notice any issues, then please contact us here.

Some users are experiencing problems playing episodes in the My5 app for Android TV.

They may see the following error on screen:

Playback error:

We’re sorry, we have been unable to generate a licence for your device at this time. Please try again later.

Error: CA-4003

Our tech team is working hard to fix the issue as quickly as possible.

In the meantime, you can catch up with your favourite My5 shows on one of these other devices – How can I watch My5?