Playback error for Fire TV - JW-2999

RESOLVED 
This issue was resolved by the My5 Technical team at 6pm on 16/09/2019 and full service is restored.

If you notice any further issues, then please let us know.

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Some users are experiencing problems playing episodes in the My5 app for Fire TV.

They may see the following error on screen:

Error: JW-2999

Our tech team is working hard to fix the issue as quickly as possible, and will publish updates as soon as they are available.

In the meantime, you can catch up with your favourite My5 shows on one of these other devices – How can I watch My5?