Blank Screen On Playback - Android Mobiles

We are aware of an issue currently affecting some Android phone users whereby they are presented with a blank blue or black screen when trying to play content.

Our Tech Team are currently investigating the cause of this issue with a view to getting a fix in place as soon as possible.

However, in the meantime, we have found that signing out in the app does seem to resolve the issue as a short-term measure. To sign out you just need to click on More at the bottom of the app, then select Account and the sign out option is in there.

You may need to restart the app for this to take effect and when returning the sign-in page, please note that you can scroll down slightly to select Continue without sign in.

We apologies for any problems caused by this issue. If you’re still having trouble playing content after following the above steps, please raise a ticket here: https://bit.ly/2Tyzotf so that we can look into this further for you.

Thanks

Customer Support Team | My5