Unable to play episodes on various big screen devices, e.g. Roku, Now TV, Freeview Play and Samsung

Update 02/06/2020 - This issue has been resolved. If you experience further problems please let us  know - see our Contact details page for details.

Some users are experiencing a problem playing My5 episodes on Roku, Now TV, Freeview Play and Samsung devices. They are able to open the My5 app and browse content, but may see an error message when they try to play an episode.

Please accept our apologies for this issue. Our technical support team is investigating and will fix the problem as quickly as possible.

If you experience this issue, please ensure your device has the most recent software installed.

In the meantime, you can catch up with your favourite My5 shows on our new My5 website at https://www.my5.tv, or using our My5 mobile app for iOS and Android devices.