RESOLVED: Playback failure on Amazon Fire TV devices

***RESOLVED: We believe that this issue has now been resolved. Please ensure that you have the latest update for the My5 app installed on your device to rectify the problems that we were having with this. If you are still experiencing problems though, please contact us ***

We are currently investigating reports of playback failures on Amazon Fire TV devices whereby playback fails after a few minutes.

The problem seems to be affecting those using the latest version of the My5 app (v.3.0.0.2100064133) on Fire TV devices and we are working to understand what is causing playback to fail in these circumstances.

We will update this article with any further information on this issue as soon as it becomes available.

Thanks and apologies for the inconvenience caused by this issue, we appreciate your patience whilst we work to get the matter resolved.