Unable to play My5 episodes on Freeview Play Sharp 2017 TV

Some people may be experiencing an issue playing My5 episodes in the Freeview Play app on the Sharp TV.

We believe the issue only affects Sharp TV models from 2017.

Our technical support team is investigating the issue and aiming to resolve it as quickly as possible.

If you are experiencing this issue please accept our apologies, and you might want to try using the My5 app on one of these other devices in the meantime.