***RESOLVED - We believe this issue to have been resolved on Friday 1st April - if you are still experiencing difficulties please contact us ***
We are aware of a problem whereby some new content that has been added to My5 since Tuesday (29th March) isn't appearing on the app on some Freeview Play devices.
Our Tech Team are working to get this issue resolved as soon as possible to ensure that all of the very latest content is available on all platforms.
In the meantime, the My5 website should not be affected and all other platforms and devices should have all content available.
Where new content is available but doesn't play on some devices, we have been manually working to correct these issues until a permanent solution can be found and will look to ensure all available content can be played without issue wherever possible.
If you experience any playback issues or need further information on any of the above, please contact us so that we can help you with this matter.