In order to get the best possible My5 experience on a mobile device, please ensure the device is running the following minimum operating system (OS) version:
- iPhones and iPads: iOS9
- Android phones and tablets: Android 4.4 (KitKat)
If you're not sure how to upgrade the OS on your device, we recommend reading the following:
- iPhones and iPads: Update the iOS software on your iPhone, iPad, or iPod touch
- Android phones and tablets: How to update Android smartphone or tablet
Please note: the latest version of My5 for iOS devices (version 5.3.3 for iPhones and iPads) no longer works on older 32 bit devices. Please see the full list of devices affected by this change.