When signing-in to the 5 app on your TV or streaming device you should just need to follow these steps:
- Go to https://activate.channel5.com/ on a computer or mobile device (this is a different site to the main 5 website)
- Either sign-in to a 5 account you have previously created or click on the Register tab to create a new account
- That should bring up a page with six boxes on
- Open the 5 app on your TV/streaming device, which should bring up a new code
- Enter that code on the activation site as soon as possible
- That should then sign you in
If you have any problems signing-in to the activation website
Firstly, please try resetting your password via the forgot password link and then try signing in again with the new password.
If, however, you don't receive a password reset email (please be sure to check in your junk folder), please try creating a new account by clicking on the Register tab and entering the required details on there.
If you are not signed-in to the 5 app on your TV after following the steps above:
Please try turning your television or streaming device off, unplugging it and leaving it for a few minutes before turning it back on. Then, before you open the 5 app again, please make sure you are signed-in to the activation website and ready to enter the code on there. If you then open the app and enter the new 6-digit code that appears, that should hopefully then sign you in.