Logo

Help centre

What do you need help with?

Important notices

  • Blank screen when opening My5 app on LG/Freeview Play televisions
  • How to Register for a FREE My5 Account
  • Why do I need to sign-in to watch My5?
  • BEWARE - SCAM QR CODE READER APPS
  • My5 Preference Centre - Making Changes To Your My5 Account
  • VPN Access Blocked On My5
  • VJS-2010 Playback Error

Popular topics

  • How do I contact Customer Support?
  • What is My5?
  • Using a QR code reader
  • How to reset your My5 password
  • How to Register for a FREE My5 Account
  • My5 Player Error Codes
  • Video playback checklist

Introducing My5

How to watch

Solving problems

FAQs

Mobiles and tablets

TVs and set-top boxes

Service status

© Channel 5 Broadcasting Ltd. 2023          Terms of Use          Terms & Conditions          Privacy & Cookies          Accessibility