Help centre
What do you need help with?
Important notices
Error 102630 when watching episodes on My5 website on mobile browser
Playback issues on New Sony 2020 TV's with Youview
MPE-1003 errors on Samsung and Sony TV’s
Popular topics
About the Channel 5 Facebook pages
What is My5?
How to reset your My5 password
Playback failure on new Sony 2020 TVs with YouView
Video playback checklist
My5 Player Error Codes
My5 minimum browser requirements - desktop computers
My5 minimum operating system - mobiles and tablets
My5 no longer supported on some Apple devices
My5 on Freesat
Audio description and subtitles on TV Guide incorrectly displaying
Introducing My5
Introducing Demand 5
How to watch
Solving problems
FAQs
Website
Mobiles and tablets
TVs and set-top boxes
Service status
Your account
