Help centre
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Important notices
The Milkshake app has been closed on Samsung TV's
The My5 app has been closed on iPhones and iPads with older versions of iOS
The My5 app has been closed on Samsung TV's from 2015 and earlier
My5 Basic Troubleshooting Steps
BEWARE - SCAM QR CODE READER APPS
How to Register for a FREE My5 Account
Why do I need to sign-in to watch My5?
My5 Preference Centre - Making Changes To Your My5 Account
VPN Access Blocked On My5
Popular topics
How do I contact Customer Support?
What is My5?
Using a QR code reader
How to reset your My5 password
How to Register for a FREE My5 Account
My5 Player Error Codes
Video playback checklist
Introducing My5
How to watch
Solving problems
FAQs
Mobiles and tablets
TVs and set-top boxes
Service status