Solving problems
Current Live Issues
- Problems signing in or playing content on some LG Televisions
- Blank Screen When Opening My5 App On LG & Freeview Play Televisions
- How to update the My5 app on Fire TV to the latest version
- Subtitles Not Available On My5 iOS App
- Auto-play Next Episode Functionality Temporarily Removed On Some Devices
Troubleshooting
- ★ My5 Player Error Codes
- ★ Video playback checklist
- Basic Troubleshooting Steps
- VPN Access Blocked On My5 - CA-3001 or Unknown Error Message
- Why does the My5 Android app request permission to access my camera?
- My5 not working properly on a Samsung TV