What do you need help with?
Current Live Issues
Problems pairing Samsung TV app with your My5 account
Playback failure on Amazon Fire TV devices
VJS-2010 Playback Error
Playback Failure On LG Televisions
My5 Player Error Codes
Video playback checklist
Why does the My5 Android app request permission to access my camera?
My5 not working properly on a Samsung TV
I've forgotten my My5 PIN
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Audio Description (AD) missing on some episodes
Why can't I access audio descriptions?
Why can't I see subtitles?