Skip to main content
Help centre Help Centre home page
  1. Help centre
  2. Solving problems

Current Live Issues

  • ROKU: Problem saving your settings from a mobile device.
  • Content Playback Issue
  • Playback Error on Sky Devices: “Sorry we are experiencing problems. Please restart the app.”
  • VJS-2999 error affecting playback on some devices
  • How to update the 5 app on Fire TV to the latest version 4.28.6
  • Problems with the 5 app on Android / Google TV devices?
See all 11 articles

Troubleshooting

  • Basic Troubleshooting Steps
  • VPN Access Blocked On 5 - CA-3001 or Unknown Error Message
  • 5 Player Error Codes
  • Video playback checklist
  • Troubleshooting Geo-Location Issues on FireTV
  • How to restart the 5 app on FireTV
See all 23 articles

Accessibility

  • Why can't I access audio descriptions?
  • Why can't I see subtitles?

Known error messages

  • RK-1008 Error on some NOW TV boxes

© Channel 5 Broadcasting Ltd. 2026           Corporate           Advertising           Community Guidelines           Anti Slavery           Terms of Use           Terms & Conditions           Privacy Policy           Children's Privacy Policy           Accessibility