Video playback issues

• ★ Video playback checklist
• Subtitles Cut Off in Chrome Browser
• Can't play programmes on My5 mobile apps
• Chromecast - Android 8 (Oreo)
• Milkshake.tv full-screen view closes automatically
• My5 Desktop Player Loading Issues

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Known error messages

• ★ My5 Player Error Codes
• ★ Playback errors on Samsung TVs and Blu-ray players
• Could not load My5 on Apple TV
• Android Null Error
• MPE-1003 - Playback errors
• JW-1999

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Advertising

• Apple TV: advertising can be heard over the programme

Parental controls

• I've forgotten my My5 PIN
• My5 app crashes when attempting to set-up a PIN
• I've forgotten my PIN. How do I reset it?
• I've forgotten my Demand 5 PIN. How do I retrieve it?

Reporting a problem

• How do I report a problem with a Demand 5 app?