Video playback issues

• ★ Playback failure on new Sony 2020 TVs with YouView
• ★ Video playback checklist
• Subtitles Cut Off in Chrome Browser
• Can't play programmes on My5 mobile apps
• Chromecast - Android 8 (Oreo)
• My5 Desktop Player Loading Issues

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Known error messages

• ★ My5 Player Error Codes
• Problems Using My5 On Humax Devices
• Could not load My5 on Apple TV
• Android Null Error
• MPE-1003 errors on Samsung and Sony TV’s
• JW-1999

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Samsung TVs

• My5 not working properly on a Samsung TV

Advertising

• Apple TV: advertising can be heard over the programme

Parental controls

• I've forgotten my My5 PIN
• My5 app crashes when attempting to set-up a PIN

Reporting a problem

• How do I report a problem with My5?