Solving problems
Video playback issues
- ★ Video playback checklist
- Subtitles Cut Off in Chrome Browser
- Can't play programmes on My5 mobile apps
- Chromecast - Android 8 (Oreo)
- Milkshake.tv full-screen view closes automatically
- My5 Desktop Player Loading Issues
Known error messages
- ★ My5 Player Error Codes
- ★ Playback errors on Samsung TVs and Blu-ray players
- Errors while watching episodes on My5 and Milkshake
- Samsung My5 and Milkshake Launch Failure
- My5 iOS - Cannot close player window
- My5 App Won't Launch