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  2. Solving problems

Solving problems

Current Live Issues

  • Blank Screen When Opening My5 App On LG & Freeview Play Televisions
  • How to update the My5 app on Fire TV to the latest version
  • Subtitles Not Available On My5 iOS App
  • Auto-play Next Episode Functionality Temporarily Removed On Some Devices
  • VJS-2010 Playback Error

Troubleshooting

  • ★ My5 Player Error Codes
  • ★ Video playback checklist
  • VPN Access Blocked On My5 - CA-3001 or Unknown Error Message
  • Why does the My5 Android app request permission to access my camera?
  • My5 not working properly on a Samsung TV
  • I've forgotten my My5 PIN
See all 20 articles

Accessibility

  • Why can't I access audio descriptions?
  • Why can't I see subtitles?

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