Video playback issues

• ★ Playback failure on new Sony 2020 TVs with YouView
• ★ Video playback checklist
• Playback Breaking Up On NowTV/Roku Devices
• Live Feed Playback Error On iOS Devices
• Playback Failure On LG Televisions
• Milkshake app on Youview crashing after final episode in a season

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Known error messages

• ★ My5 Player Error Codes
• RESOLVED: 404 Error On Some Content On The My5 Website
• VJS-2010 Playback Error
• Could not load My5 on Apple TV
• Android Null Error
• MPE-1003 errors on Samsung and Sony TV’s

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Samsung TVs

• My5 not working properly on a Samsung TV

Advertising

• Apple TV: advertising can be heard over the programme

Parental controls

• I've forgotten my My5 PIN
• My5 app crashes when attempting to set-up a PIN

Reporting a problem

• How do I report a problem with My5?