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Solving problems
Solving problems
Current Live Issues
Adverts appearing blurred on Samsung TV app
VJS-2010 Error on My5 app on Hisense Roku Televisions
Problems pairing Samsung TV app with your My5 account
RESOLVED: Playback failure on Amazon Fire TV devices
VJS-2010 Playback Error
Playback Failure On LG Televisions
Troubleshooting
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My5 Player Error Codes
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Video playback checklist
VPN Access Blocked On My5
Why does the My5 Android app request permission to access my camera?
My5 not working properly on a Samsung TV
I've forgotten my My5 PIN
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Accessibility
Audio Description (AD) missing on some episodes
Why can't I access audio descriptions?
Why can't I see subtitles?
