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Troubleshooting Geo-Location Issues on FireTV

Updated

Troubleshooting Geo-Location Issues on FireTV

If you're seeing messages like “This content isn’t available in your location” or “GEO/VPN error (CA-3000/3001)”, restarting the app may help. These errors can sometimes be caused by cached data or a misread of your location.

🔄 Step-by-Step: Restart the 5 App on FireTV

1. Open FireTV Settings

  • Press the Home button on your FireTV remote.
  • Navigate to the Settings icon (⚙️) in the top-right corner.

📷 SettingsButton.png
 

2. Go to Applications

  • Scroll to Applications.
    Applications.png
  • Select Manage Installed Applications.
ManageInstalledApplication.png

3. Select the 5 App

  • Find and click on the 5 app from the list.
5App.png

4. Force Stop the App

  • Choose Force Stop to fully close the app.
  • (Optional) Select Clear Cache to remove temporary data.
ForceStop.png
ClearCache.png

5. Relaunch the App

  • Press the Home button again.
  • Navigate to the 5 app and open it.
  • You may be asked to accept privacy terms or sign in again.

💡 Why This Works

Force stopping the app clears its memory and forces it to recheck your location when it restarts. This can resolve issues where the app incorrectly thinks you're outside the UK.

🧠 Still Not Working?

If the issue persists:

  • Make sure you're not using a VPN.
  • Try restarting your FireTV device.
  • Visit https://www.channel5.com/checkmyip from a browser on the same Wi-Fi to confirm your public IP is UK-based.

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