Troubleshooting
- ★ My5 Player Error Codes
- ★ Video playback checklist
- Why does the My5 Android app request permission to access my camera?
- My5 not working properly on a Samsung TV
- I've forgotten my My5 PIN
- Ad Blocker
- CA-4003
- Known error messages
- How do I clear my cookies?
- Why is some content not available for offline viewing on Sky Go Extra?
- Problems with My5 content on Sky Go or Sky Go Extra
- How do I upgrade the firmware on my Samsung TV?
- How do I report a problem with My5?
- My video stopped playing after 5 to 10 minutes. Why?
- Video playback is jerky, stuttering or freezes completely. What’s wrong?
- Why are some shows not always available?
- I'm in the UK, but the video player tells me I'm not. Why?
- Why is my content buffering as it streams?
- Why don't I have a network connection?