If you're using the 5 app and have set a Parental PIN to restrict G-rated content but have forgotten the PIN then follow these instructions to set a new one.
Parental PIN on App entry
1. Select All Shows
2. Select 'Forgotten your pin?'
3. Select 'Enter Master PIN' and enter 5555
4. You will then be signed in but your Parental PIN will be disabled and you will need to set up Parental Controls again use this Help Article: How to set your 5 PIN.
Parental PIN, already signed in
1. Go to Settings > Account Settings and click the Forgot PIN button.
2. On the Forgot PIN pop-up, click the Clear Parental PIN button.
3. You will then be prompted to enter a Master Parental PIN. Type in 5555 and click the Done button. This will delete your old PIN and enable you to watch all content.
4. To set a brand new Parental PIN, click the Set up a Parental PIN button.