Mobiles and tablets
Manual registration
If you created a 5 account:
1. In the top navigation, tap the user icon (top right)
2. Tap 'Forgotten your password?'
3. Fill in your email address and tap 'Submit'. An email will be sent to you with instructions on how to reset your password.
4. In the email tap on the 'Reset your password' link.
5. Choose and confirm a new password (minimum of 6 characters).
Registration using a social media account
If you have signed up to 5 using a social media account, please contact Facebook, Twitter or Google+ to reset your password.
Computer
Manual registration
- In the top navigation, click 'SIGN IN'
- Click 'Forgotten your password?'
3. Fill in your email address and click 'Submit'. An email will be sent to you with instructions on how to reset your password.
4. In the email click on the 'Reset your password' link.
5. Choose and confirm a new password (minimum of 6 characters).
Registration using a social media account
If you have signed up to 5 using a social media account, please contact Facebook, Twitter or Google+ to reset your password.