Welcome to 5
The Viewer Enquiries
team cover 5 5STAR 5USA 5SELECT 5ACTION and 5Stream
Due to the volume of correspondence handled by Viewer Enquiries, we are unable to respond to any enquiries where requested information is available within our FAQs, 5Stream or on our website. If you haven't found the answer to your enquiry within our FAQs, or if you have a complaint, then please contact us using one of the following methods:
- Telephone on: 020 3580 3600.
- E-mail using the following address: viewerenquiries@channel5.com
- Write to us at the following postal address:
Viewer Enquiries
5
17 – 29 Hawley Crescent
London
NW1 8TT
The Viewer Enquiries team are generally open between 09:00 and 17:30 Monday to Thursday and from 09:00 to 16:00 on Fridays, though times may vary for training or operational purposes. The office is closed on weekends and on Bank Holidays .
Please note that our guests and presenters do not respond personally to viewer enquiries.
We aim to answer all correspondence which requires a response as quickly as possible.
However, when we are busy or if your query requires us to make investigations with other departments or external bodies, this may take a little longer.
5Stream
If you are experiencing technical difficulties with 5Stream. In order for us to investigate, please submit a support ticket here.
Please note the 5Stream team do not respond by telephone.