FAQs
How to watch
- ★ TV channels moving on Freeview - 4th November
- Live channels on My5
- How do I use the Milkshake! player on my YouView set-top box?
- Does My5 support Chromecast?
- What is AirPlay?
- How do I watch content in full screen?
Accessibility
- Audio Description (AD) missing on some episodes
- How can I access My5?
- Why can't I access audio descriptions?
- Why can't I see subtitles?
- Does My5 offer subtitles?
- How do I find out which shows have subtitles and audio descriptions?
Parental controls
Guidance ratings
Show availability
Technical
- Why does the My5 Android app request permission to access my camera?
- My5 minimum browser requirements - desktop computers
- My5 minimum operating system - mobiles and tablets
- How do I clear my cookies?
- Problems with My5 content on Sky Go or Sky Go Extra
- How do I upgrade the firmware on my Samsung TV?