Recently Resolved Problems

• Unable to play episodes on various big screen devices, e.g. Roku, Now TV, Freeview Play and Samsung
• Playback error across devices
• Trouble with using Chromecast and My5
• Problems loading My5 + Milkshake on YouView

My5

• Unable to load My5 website - Resolved
• Playback error for Fire TV - JW-2999
• Internal Server Error on My5
• Videos not playing when using Safari 11 web browser
• CA-4003

All Platforms

• My 5 Scheduled Maintenance Monday 27th January 2020 08:00-11:00am GMT
• Apple IOS devices issues
• Why can't I play episodes on Demand 5 on my TV?
• JW-2011
• JW-1999 and JW-2011 errors
• I can't find the most recent episode of my favourite show

See all 9 articles

My5 on Android phones and tablets

• Ongoing problems with the My5 app for Roku
• Issue with Chromecasting for My5 on Android Mobile.

channel5.com

• ★ Audio description and subtitles on TV Guide incorrectly displaying

Connected TVs and Games Consoles

• Playback error CA-4003 on Android TV

My5 on iPhone/iPad

• My5 app crashing on iPhones and iPad