Some users with Hisense TVs may experience issues accessing our app and seeing "Freely-CA-4003" error code.
Our technical teams are actively investigating and working to resolve the issue.
In the meantime, viewers can access the 5 app on an alternative device, such as a computer, mobile phone, or streaming stick. Further information is available here: How can I access 5?
We apologise for any inconvenience caused and appreciate your patience while we resolve this.