We know that some 5 customers using firefox in Incognito Mode with Enhanced Tracking Protection (ETP) enabled, video playback is blocked without displaying an error message. This means that customers are facing problems watching their favourite shows on the 5 website.
You can read more about enhanced tracking protection (ETP) on their website here: Enhanced-tracking-protection-firefox-desktop
If you're affected by these issues we recommend you try the following steps:
Disable the ETP feature in Firefox -
1. Open Firefox and navigate to www.channel5.com
2. At the top of the page next to the URL select the privacy symbol
3. Now displayed is the ETP (Enhanced Tracking Protection) - you will need to set the toggle to "Off" for our website