Some users are currently seeing a VJS-2999 error when attempting to play content across a variety of devices. This error typically appears at the start of playback and prevents the programme from loading. We’re aware of this issue and understand how disruptive it can be. Our technical teams are actively investigating the root cause and are working with our platform and device partners to resolve it as quickly as possible.
What you can try in the meantime:
While we work on a fix, the following steps may help:
- Check for app or system updates – Make sure both your device and the app you're using are fully up to date.
- Try a different device or browser – If possible, try accessing the content on another device or via a web browser.
- Clear app or browser cache – This can sometimes resolve playback issues caused by temporary data conflicts.
- Disable any ad blockers – If you have an ad blocker enabled on your device, try turning it off.