I didn't enter by SMS from my mobile or Pay By Mobile Phone Bill to enter a competition online, so why do I have a charge on my mobile bill?

If you choose to enter online via Pay By Mobile Phone Bill, or if you enter via SMS, the cost of the entry will be billed directly to your mobile phone bill. If you do not recognise a transaction related to 5 on your mobile phone bill, please contact your mobile network operator or 5’s Customer Care Team.