To ensure our My5 app performs as best as possible across all Samsung TVs, sometimes we need to close down access to earlier models that are running an older version of Samsung’s operating system.
From Wednesday 21st October 2020, we will be closing down access to My5 on 2012 Samsung TVs and Samsung Blu-ray devices (see below table).
|SAMSUNG 2012 TV MODELS
||SAMSUNG BLU-RAY PLAYERS
Samsung have confirmed that the My5 app will be uninstalled and no longer available on devices affected by this shutdown.
If you are using a Samsung TV built after 2012 and are having problems opening the My5 app, you may just need to update the app. Details of how to do this can be found in your TV's operating manual as the process varies from model to model.
See these links for more information:
- How can we find the Serial number and model of Samsung TV?
- TV model numbers
There are lots of other ways to catch up with your favourite My5 shows. Please read this article for details: How can I watch My5?