We are aware of an issue affecting content playback within the 5 app on some Freely devices.
Affected devices:
- Sharp (UMC-T964K)
- Manhattan Aero (EV-S904K)
- Sharp (UMC25-T952K)
- TCL (TCL-AFTVVD)
Our technical teams are investigating and treating this as a top priority.
If you are affected, please try performing a factory reset of your device. This option can usually be found in the device's Settings menu.
In the meantime, you can continue to access 5 content via the app on other supported devices. See: How can I access 5?
We apologise for any inconvenience and appreciate your patience while we work to resolve the issue.