We recommend that you access My5 over a broadband internet connection.

The minimum recommended connection speed is 1Mbps. Most domestic ADSL broadband connections meet or exceed this requirement.

Playback problems

If you experience problems with playback, or the content does not load, your internet connection may not be fast enough to stream video content.

For more information, see the following topic: Video playback is jerky, stuttering or freezes completely. What’s wrong?