Help centre
Promoted articles
- What is 5?
- How do I contact Customer Support?
- How to unsubscribe from 5 emails
- Using a QR code reader
- Beware - Scam QR code reader apps
- 5 Preference Centre - making changes to your 5 account
- How to reset your 5 password
- How to Register for a FREE 5 Account
- ROKU: Problem saving your settings from a mobile device.
- Content Playback Issue
- Playback Error on Sky Devices: “Sorry we are experiencing problems. Please restart the app.”
- VJS-2999 error affecting playback on some devices
- How to update the 5 app on Fire TV to the latest version 4.28.6
- Basic Troubleshooting Steps
- VPN Access Blocked On 5 - CA-3001 or Unknown Error Message
- 5 Player Error Codes
- Video playback checklist
- RK-1008 Error on some NOW TV boxes
- How do I contact 5 Viewer Enquiries ?
- Why has Live TV disappeared from my Freeview Play or LG TV?
- NEW :- Updating the 5 Android Mobile App to latest Version 7.23.3
- Why do I need to sign-in to watch 5?
- 5 app not working on PlayStation 4